Returns and Exchanges policy
If you are not completely satisfied with your purchase, please return the item or items to us in their original condition complete with labels *intact within 14 days of purchase. After satisfactory inspection of your return we will issue a refund for the goods on receipt. Refund timescales may vary so please allow 10 working days for the refund to appear on your credit card,Paypal or bank statement. Some products are non-returnable for hygiene reasons. If we find that the product has not been returned to us in fully re-saleable condition or within the set timescale we reserve the right to refuse a refund on the item. The item is your responsibility until it reaches us. For your own protection, we recommend that you send the goods using a delivery service that insures you for the value of the goods. The cost of returning the item to us is your responsibility.
* Note: when trying on items of clothing do not remove labels. Please ensure that you are not wearing a perfume, aftershave or a deodorant, which may leave a scent or marks on the item. We will be unable to accept the return of any item where there is evidence that these instructions have not been followed. The item must be returned in its original packaging with any enclosed documentation.
Please take care when unpacking and repacking your products. Upon receipt of your purchase you will find an invoice enclosed. If you do not have an invoice please enclose the following information on a piece of paper:
- - Your name/address and contact details
- - The order number or date you received the product
- - Please specify the reason for returning the item
Post goods to:
15/17 SCOTCH STREET
Returning Faulty Goods
You should inspect the goods when you receive them for defects or faults. If you find a defect or fault you must tell us before wearing the item within 7 days of receipt of the goods. Should an item become faulty after wearing, goods will only be considered for a refund or exchange within a reasonable timescale from purchase. This will normally be no more than 3 months. Cuba Clothing will not accept returns on; garments with prints damaged by ironing, garments with shrinkage due to washing, garments with damaged glitter, beading, sequins or embroidery.
All goods returned, and thought to be faulty will be sent to the manufacturer for an independent quality inspection. This process can take up to 14 days. Please return any item considered to be faulty to us, at the aforementioned address. Please add the reason why the item is considered to be faulty. Any item found to be faulty will receive a full refund plus postage cost.